Reference

What Our Privacy Policy Covers for You

This page tells you exactly what we record when you open an account and fund it through bKash, Nagad or Rocket — and what we do not touch.

Account data only, no moreWallet details stay maskedYou can ask for a copyAccess depends on local law
tk688lv What Our Privacy Policy Covers for You
HOW WE HANDLE IT

Cookies, Security and Data Retention

Short version: your session stays tied to your login, and your wallet details are not thrown around the lobby. Here is the operational detail behind that.

Cookies and sessions

We use cookies to keep you signed in and to remember your language. Clearing them signs you out; we do not sell cookie data to outside advertisers.

Account security

Logins are confirmed by OTP to your registered number, and wallet numbers are masked after saving. If you change your number, re-verification is required first.

Retention and deletion

Active accounts keep their record. Close your account and we remove marketing data at once, holding transaction history only as long as payment partners and bookkeeping rules demand.

Who can see your file

Payments and support staff see only what their task needs. Full account files are opened on a logged basis, so every look at your record leaves a trace.

ASK US DIRECTLY

Where to Send a Privacy Request

You do not need to hunt for a form. Privacy questions go to the same Bangladesh support team that handles your wallet verification, so a request about your stored data lands with people who can already see your account record.

Team online

Live chat from your account

Open chat while signed in and say you have a data question. The agent sees your account, so you skip the identity back-and-forth and get an answer on record.

Email the privacy desk

Write from the email address on your account so we can match the request. Tell us which data you want to see, correct or remove and we will reply with the next step.

Account settings

Update your mobile number, email or linked wallet yourself in settings. Changes there take effect immediately for login alerts and payment confirmations.

Questions You Ask About Your Data

These are the privacy questions our Bangladesh support team fields most often, answered the way we would answer them in chat.

Your registration details, the wallet number you link for bKash, Nagad or Rocket, transaction references, and basic device data. We do not collect your wallet PIN or any OTP.

Yes. Ask through live chat or from your registered email and we will confirm what is stored on your account, including payment records and login history attached to it.

Only with the payment and verification partners needed to move your money and confirm identity, and with authorities where the law requires it. We do not sell your data.

Change it yourself in account settings. A new mobile number needs OTP verification before it becomes your login and payment alert number.

We stop using it for marketing straight away and delete what we are not required to keep. Transaction records stay with payment partners for their own settlement and audit needs.

Never. No agent, on chat or by phone, will ask for a wallet PIN or a one-time code. Treat any such request as fraudulent and report it to us in the app.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.